This Privacy Policy explains how NeoOmelas collects, uses, stores, and shares information when you visit or use our website at Neo-Omelas.com.au. It is written in simple language so visitors can understand what happens with their information.

1. Information We Collect

We may collect information that you choose to provide to us, such as your name, email address, phone number, message details, or any other information you provide to us.

We may also collect basic technical information automatically when you use our website, such as your IP address, browser type, device information, pages visited, referring website, approximate location, and information collected through cookies or similar technologies.

2. How We Use Information

We use the information we collect to provide and improve our website, respond to enquiries, process orders or bookings, send service updates, deliver newsletters or marketing communications where permitted, personalise user experience, understand website performance, prevent fraud or misuse, and meet legal or regulatory requirements.

3. Cookies and Analytics

Our website may use cookies, pixels, and similar technologies to make the website work properly, remember preferences, understand how visitors use the site, and improve our services. Some cookies are necessary for the website to function, while others may be used for analytics, advertising, or personalisation.

You can usually control cookies through your browser settings. If we use non-essential cookies, we may also provide a cookie banner or preference tool where required by law.

4. When We Share Information

We do not sell personal information in the ordinary meaning of the word. We may share information with trusted service providers who help us operate our website and business, such as website hosting providers, analytics providers, payment processors, email marketing platforms, customer support tools, booking systems, advertising platforms, professional advisers, or legal authorities where required.

These third parties may only use information as needed to provide their services to us or as otherwise permitted by law.

5. How We Store and Protect Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website, email, or online service can be guaranteed to be completely secure.

We keep personal information only for as long as we need it for the purposes described in this policy, unless a longer retention period is required or allowed by law.

6. International Transfers

Some of our service providers may store or process information in countries other than where you live. Where required, we take steps designed to protect your information in line with applicable privacy laws.

7. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to the use of your personal information. You may also have the right to withdraw consent, opt out of marketing communications, or request a copy of your information.

You can unsubscribe from marketing emails by using the unsubscribe link in those emails or by contacting us using the details below.

8. Third-Party Links

Our website may link to other websites or services that we do not control. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing information with them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. If the changes are significant, we may provide additional notice where required.

10. Contact Us

If you have questions or requests about this Privacy Policy or how we handle personal information, please contact us.